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Privacy Policy

TENANT PATROL

CONSUMER INFORMATION PRIVACY POLICY

As a consumer reporting agency governed by the federal Fair Credit Reporting Act (FCRA) among other applicable state and federal laws, Tenant Patrol, a division of Hire Image LLC, is committed to protecting your privacy.

This Privacy Policy covers Tenant Patrol’s web site, and Tenant Patrol’s practices for handling personal information provided to Tenant Patrol over the Internet by the general public using Tenant Patrol’s publicly available web site. This Policy also covers personal information provided by Tenant Patrol’s clients, and their job applicants and employees (as well as other individuals who have given their written authorization for Tenant Patrol’s clients to conduct a background investigation on them), using Tenant Patrol’s online background screening solution that is accessible only through an access-restricted portion of Tenant Patrol’s web site. Tenant Patrol will collect, store, and use personally identifiable information only in compliance with applicable law, including the FCRA.

Information Collection

When you browse Tenant Patrol’s publicly accessible web site, you do so anonymously. Tenant Patrol collects personally identifiable information from you only if you choose to provide this information to us. In some instances, Tenant Patrol may collect non-personal (e.g., aggregate or demographic) data through cookies. This information is used to better understand and improve the usability, performance and effectiveness of the Tenant Patrol web site, as is further described below under “Cookies and Tracking Technology.”

The types of personal information we may collect about you through our publicly accessible web site include the following (should you decide to provide such information to Tenant Patrol): (a) contact and identifying information (e.g., name, address, e-mail address, phone and fax numbers, employer(s), job title) in connection with your expression of interest in receiving information about, or your registering for, Tenant Patrol products or services and newsletters; and (b) any other personal information that you may voluntarily provide to us in an online form or through an e-mail.

Access to certain Tenant Patrol web pages and online services is not available to the general public and requires a login code and password provided by Tenant Patrol. Those web pages, and the information downloadable to and from those pages, are made available only to clients of Tenant Patrol. On these web pages, Tenant Patrol collects only information that the user voluntarily shares with Tenant Patrol.

If you are using this web site to open a tenant screening account with Tenant Patrol, we collect the information requested on our account application form, including business contact and business address information. This information is used for internal purposes, such as account establishment, billing, fulfillment of orders and customer service.

How We Use Your Personal Information

When your personal information is collected on Tenant Patrol’s publicly accessible web site, Tenant Patrol will inform you at the point of collection of the purpose for the collection. Tenant Patrol will use your personal information only in the way we specify when it is collected unless you consent to a different use.

For example, Tenant Patrol may use personal information submitted in an account application to set up and maintain your account. Tenant Patrol also may use the personal information you provide to answer your questions and inquiries, and to provide newsletters and other information (if any) that you have requested.

If you have provided your personal information over this web site in connection with a background screen ordered by Tenant Patrol’s client, Tenant Patrol may use your personal information to perform your background screen for that client. Tenant Patrol will not use your information to conduct a background screening investigation and create a report unless Tenant Patrol’s client has provided a certification required by the FCRA and any other applicable law. In this certification, Tenant Patrol’s client certifies to Tenant Patrol that it has a legally permissible purpose for ordering the background screen, and that it has, to the extent required by applicable law, obtained your informed consent to conduct the background screen.

Information Sharing and Disclosure

Tenant Patrol does not sell or rent personal information to third parties. Tenant Patrol will not disclose your personal information to a third party without your permission, except in connection with performing your background screen for Tenant Patrol’s client or as otherwise described in this Privacy Policy.

Tenant Patrol may disclose personal information as necessary or appropriate in connection with any of the purposes for which we use personal information as described above in “How We Use Your Personal Information.”

When Tenant Patrol conducts a background screening investigation about you, Tenant Patrol may disclose information that you submit through this web site to the Tenant Patrol client that ordered a background screening investigation on you. Tenant Patrol also may disclose your information to certain third parties as necessary to conduct the background investigation (such as educational institutions, prior employers, courts, law enforcement agencies and other persons or entities that may provide or verify information about you), as well as to a third-party representative or subcontractor authorized by Tenant Patrol to assist in the background screening investigation. These third party representatives and subcontractors include service providers that help host or support the web site or otherwise provide technical assistance, court researchers and other data and service vendors. Tenant Patrol transfers to these representatives and subcontractors only the personal information they need to deliver to Tenant Patrol (for the benefit of Tenant Patrol’s client) the requested product or service. Tenant Patrol prohibits these third parties from using that information for any other purpose. Tenant Patrol requires that these parties maintain commercially reasonable measures to protect the confidentiality of your information.

Tenant Patrol also may in good faith disclose personal information and any other additional information available to Tenant Patrol for any of the following purposes: (i) investigate, prevent or take action regarding actual or suspected illegal activities or fraud, situations involving potential threats to the physical safety of any person, or violations of Tenant Patrol’s terms of use; (ii) respond to or defend against subpoenas, court orders, or other legal process; (iii) establish or exercise Tenant Patrol’s legal rights; or (iv) otherwise comply with applicable law.

Tenant Patrol may acquire other businesses, and other businesses may acquire Tenant Patrol. If that occurs, the information Tenant Patrol collects may be one of the assets examined or transferred as part of the transaction. Tenant Patrol will not permit another business to examine the information Tenant Patrol has collected without a confidentiality agreement and only to the extent permitted by law. Tenant Patrol will not transfer the information it has collected unless the recipient agrees to provide privacy protections equal to or exceeding those established by this Privacy Policy.

Personal Information Disclosure: United States or Overseas

Hire Image LLC, parent company of Tenant Patrol, is a member of Concerned CRAs, a group of like-minded consumer reporting agencies who are opposed to “offshoring” of sensitive personal information for processing.  Tenant Patrol does not send data outside the U.S or its territories for processing or preparation of a background report or for any other reason.  All work is done in the U.S.  The only exception is if we receive a request for an international background check or verification and the information required for the report is housed outside of the U.S. Personal information submitted to Tenant Patrol for an international background screening investigation may at times be transferred outside of the United States if absolutely required to perform the background investigation.  All personal information will be transmitted and stored in a secure manner in accordance with the terms of this Privacy Policy.

EU-U.S. and Swiss-U.S. Privacy Shield Information

Tenant Patrol abides by the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks designed by the U.S. Department of Commerce, and the European Commission and Swiss Administration, respectively, regarding the collection, use and retention of personal information transferred from the European Union and Switzerland to the United States. To learn more about the Privacy Shield program, visit https://www.privacyshield.gov

Cookies and Tracking Technology

Tenant Patrol’s web site may use the standard technology called a “cookie” to collect information about how you use the web site.

A cookie is a small data file that is transferred to your hard drive and used for record-keeping purposes. A cookie file can contain information such as the URL you came from, your computer’s IP address (i.e., the Internet address of your computer) and domain type (e.g., .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit, and any search terms that you entered on our site. This information is used for internal purposes only, and we do not link your URL or IP address to any personal information unless you have logged into our web site with a Tenant Patrol account login and password.

If you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies, although it is possible that some areas of our web site will not function properly if you do so. In particular, you may be required to accept cookies in order to complete certain actions on Tenant Patrol’s web site.

Security

Tenant Patrol is committed to protecting the personal information that Tenant Patrol receives about consumers. While we cannot guarantee the security of that information, we utilize a combination of online and offline security technologies, procedures and organizational measures to help safeguard consumer information against loss, misuse, and unauthorized access, disclosure, alteration and destruction.

We employ Secure Socket Layer (SSL) data encryption when data is transmitted over the Internet to our web site. We have installed layered firewalls and other security technologies to help prevent unauthorized access to our systems. Strong password protection protocols and multi-factor authentication are used on our computers, and employees are kept up-to-date on our security and privacy policies. The servers used to store consumer information are maintained in a secure cloud-based environment with appropriate security measures.

Links

Tenant Patrol’s web site may provide links to third-party web sites. Please be aware that those third-party web sites are outside of our control and are not covered by this Privacy Policy. If you have questions about how another site uses your information, consult that site’s privacy statement.

Your Ability to Review, Modify, or Withdraw Personal Information, or Unsubscribe.

Tenant Patrol strives to protect the quality and integrity of your personal information. If you have provided your personal information (such as zip code, phone, e-mail or postal address) to Tenant Patrol while browsing Tenant Patrol’s publicly accessible web site, and wish to update or withdraw such personal information (if any) that you have provided us, please e-mail us at contact@tenantpatrol.com Also, if you wish to unsubscribe from any of our newsletters or other communications for which you have registered, you may e-mail us at contact@tenantpatrol.com. If you are a Tenant Patrol client with a registered account, you may review (and update) your account information by logging into your account. If you are an individual on whom a Tenant Patrol client has requested a background screening investigation, and have submitted personal information to Tenant Patrol at the request of such client for purposes of procuring a background report, then you can review your Tenant Patrol file in accordance with your file disclosure rights under the Fair Credit Reporting Act, California Civil Code Section 1786.22 and any other applicable state laws by contacting Tenant Patrol’s Customer Service Department at contact@tenantpatrol.com. Learn more about your consumer rights under the Fair Credit Reporting Act at: http://www.consumerfinance.gov/learnmore/

Children Under Age 18

Tenant Patrol does not offer services to children under the age of 18, and this web site is not directed to children under the age of 18. Tenant Patrol does not knowingly collect information about children under the age of 18.

Changes to this Privacy Policy

Tenant Patrol may revise this policy from time to time. If there is a material change to this Privacy Policy, we will post the revised policy at this location. Tenant Patrol will not provide less privacy protection, without your consent, to information collected under a prior privacy policy. We encourage you to periodically review this Privacy Policy to be informed of how Tenant Patrol is protecting your information.

If you have any questions regarding our privacy policy, you may contact us at:

Dorothy Riley
Tenant Patrol

6 Alcazar Avenue
Johnston RI 02919
(877) 490-2202
contact@tenantpatrol.com

In accordance with California Civil Code § 1786.20, the representative named above will be able to assist you with additional information regarding our privacy practices and policies in the event of a compromise of your information.

Effective Date: March, 2010

Revised: April, 2018